Festival of Hospitality customer privacy notice

Registered name: FESTIVAL OF HOSPITALITY LTD

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email: hello@festivalofhospitality.live

What information we collect, use, and why

We collect or use the following information to provide services, to operate customer accounts, and/or for marketing purposes:

  • Names and contact details

  • Addresses

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

  • Account information

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

  • Records of meetings and decisions

  • Information relating to compliments or complaints

  • Information relating to sponsorship

  • Information used for security purposes

  • Marketing preferences

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

  • Payment details

  • Account information

  • Customer or client accounts and records

  • Financial transaction information

  • Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services, to operate customer accounts, and/or for marketing purposes:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  To operate events – we need to collect details in order to process your ticket purchase and to provide you with further information about the event. We need to capture who exactly is attending each event to ensure it meets with the contractual obligations of the purchase and to ensure public safety at each event.

o  Informational – we need to keep you informed about upcoming events that you can attend.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

  • Directly from you

  • Suppliers and service providers

How long we keep information

We will retain your information for the time necessary to realise our legitimate business purposes and to comply with the law. However, we may continue to store anonymous or anonymised information, such as website visits, without identifiers, in order to improve our services.

Who we share information with

  • Organisations we’re legally obliged to share personal information with

  • Suppliers and service providers

  • Other relevant third parties:

o  Where required we may need to share attendee details with event venues.

o  We may also share attendee details with sponsors.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO: https://www.ico.org.uk/make-a-complaint.

Last updated

3 January 2025